Support
We're here to help you on your path to homeownership.
Contact Us
Emailsupport@homeiqacademy.com
Response TimeWe typically respond within 24 hours on business days.
Frequently Asked Questions
How do I get access to HomeIQ Academy?+
HomeIQ Academy is provided through your real estate agent. Ask your agent for an invite link, and you'll receive an email to create your account.
Is HomeIQ Academy free?+
Yes! HomeIQ Academy is completely free for homebuyers. Your real estate agent provides it as part of their service to you.
How is my Readiness Score calculated?+
Your Readiness Score (0-100) is based on your self-reported financial profile — credit score range, debt-to-income ratio, down payment savings, and target purchase price. It updates as you complete modules and as your financial situation improves.
Does HomeIQ Academy pull my credit report?+
No. We never access your credit report or bank accounts. All financial data is self-reported and used only to calculate your personalized score.
Can I message my agent through the app?+
Yes! Use the Messages tab to send direct messages to your agent. Messages are delivered in real-time.
How do I reset my password?+
On the login screen, tap "Forgot password?" and enter your email. You'll receive a link to reset your password.
Can I use the app on multiple devices?+
Yes. Sign in with the same email and password on any device. Your progress syncs automatically.
How do I delete my account?+
Contact your agent or email support@homeiqacademy.com and we'll process your account deletion within 48 hours.
For Real Estate Agents
Interested in offering HomeIQ Academy to your buyers? Visit our agent portal to learn about plans and pricing, or reach out to our team.
Get Started as an Agent